At the March 2025 Council Meeting, Elected Members voted to support Director Rokicinski’s 17-page Proposal to significantly increase funding for the Corporate Systems Replacement Project (CSRP); raising it to a $8.8m, 8 year project expected to be finished in 2028. If past implementation performance is any guide, the Project will likely cost at least $10m. The longer this project is delayed the more likely it will be a very costly failure.
New Corporate System is essentially a change of corporate culture, enabled by information technology. Successful changeovers require top quality continuous transparency to the Project sponsors; the ratepayers of Victor Harbor. Over the past five years public access to the CRSP Project Plan including Key Performance Indicators, Productivity gains and implementation schedules have been denied. There needs to be monthly reporting by CEO to the Council for such a costly and critical investment.
The $8.8m CSRP is a Ratepayer investment in a tool that should be generating at least a 20-30% annual internal rate of return, which can be used to reduce rates or release rates income for further investment. Staff capability, technical proficiency and satisfaction should increase. The need to hire consultants should diminish.
Three years into CSRP implementation there is no reduction in Council rates only massive rate increases for 2025/26.
Key to significant reductions in Council costs is increasing the PRODUCTIVITY of the Council Business Units, all staff, and Elected members. Ratepayers, especially those with families have been desperately trying to increase their household productivity, doing more with less income, to be able to put meals on the table.
The Victor Harbor Council has not reported any progress in measuring and reporting productivity gains despite having signed an Enterprise Bargaining Agreement (EBA) with the Amalgamated Australian Workers Union in October 2022, to “develop and encourage an ‘Enterprise Culture’ to embrace measures aimed at achieving improved productivity’ (EBA para 7.1), vital to successful CSRP success.
The ratepayers of Victor Harbor deserve better information flows and proof of a return on their investment in the CSRP. As soon as possible Elected Members should commission an independent external team of ERP specialists to review the status, and prospects of the CSRP. The team should be led by a local business leader, experienced in corporate change management, and include the CEO, with a Report directly back to Council at the July
The CEO to release the CSRP Project Plan and KPIs at April Council meeting, and
deliver, before the 30 June 2025 all the productivity measures agreed to in the EBA, including the Reviews in Para 17.8. with involvement of Elected Members.
Andrew Robertson, Back Valley


